You can report problems with an order through Contact us Pages

1. Go to “Contact Us” page.
2. Select “Problem Report” as contact reason.
3. Enter required fields.
4. Describe the problem in “Your Message” field.
5. Click “Submit” to open problem report.

Be aware that MyIdpages.com may require a photo to be submitted with your problem report to begin a reshipment.

We may place your order on hold due to print file problems, security concerns, address confirmation, or similar issues. In other words—whenever we need to verify something or require changes to the order.

How are holds removed?

Once you’ve updated your order, we review it to make sure everything is in check. 

What should I do after my order is put on hold?

• Open your email or go to Orders in your Dashboard and read the message.
• Once you know what’s the issue, adjust the order accordingly:

If you need to update your order—make the necessary changes to your order, then request hold removal. We’ll take a look at your update and remove the hold if all is good.

If you don’t need to update anything—respond to the original email to let us know about your decision. For example, this can happen when we just need to verify print file quality before sending the order to your customer.

If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly send a replacement at no cost to you.